skip to main content

Frequently asked questions

Buying Gift Cards

If you wish to give a Gift Card which is valid for only one store, you can buy your card at each of the retailers listed below. Your card is then valid for this retailer, and this retailer only:

Coles

Coles Express

Kmart

Target

Liquorland

First Choice Liquor

Vintage Cellars

Officeworks

Myer

Even easier, you can purchase a Coles Group & Myer Gift Card which can be redeemed in any of the above participating stores.

Coles Group & Myer and store Gift Cards may also be purchased online.
Some conditions and exclusions apply. Please see our Gift Card Terms of Use.

Yes all Gift Cards can be purchased online.

Yes.  To purchase Gift Cards on behalf of a company visit our business website.

A Gift Card can be loaded with any value between $5 and $500.

Redeeming Gift Cards

Your Gift Card will expire 4 years from the date of purchase. If you want to check the expiry date on your Gift Card you can check at selected registers in store, or by calling our Gift Card Support Team on 1300 304 990.

You will also find out the expiry date of your gift card when you check your balance online.

No, once a Gift Card has been purchased the value on it cannot be increased.

Yes, some restrictions apply. You cannot use your Gift Card for:

  • Credit card or store card payments
  • Online purchases, except Target Online
  • Some products and services in stores.

Check the Gift Card Terms of Use for a complete list of product and service exclusions.

Gift Cards cannot be returned or refunded. Please read the Gift Card Terms of Use.

Our normal store return policies apply. Just present the item with your Gift Card and receipt at the store where the purchase was made.

Gift Card balance and transaction history

You can check your Gift Card balance online. You will need to enter your Gift Card number and 4-digit PIN on the back of your card.

When you sign in to check your balance online you can also see your card's expiry date and a list of your Gift Card transactions.

Every time you use your Gift Card, the remaining balance is printed on your receipt. You can also check your card balance at selected registers in stores, or by calling our Gift Card Support Team on 1300 304 990.

You can get a list of your Gift Card transactions when you check your balance online or by calling our Gift Card Support Team on 1300 304 990.

If you have any questions about a transaction please contact our Gift Card Support Team on 1300 304 990.

General Questions

Coles, Coles Express, Target, Kmart, Liquorland, Vintage Cellars, First Choice Liquor, Officeworks and Myer all sell their own store Gift Cards for exclusive use in their stores.

The Coles Group & Myer Gift Card can be used in these participating stores plus Myer. This gives you a lot more choice and shopping flexibility. For example, you can use the Coles Group & Myer Gift Card to buy clothes at Myer, then groceries at Coles and toys from Target.

To find out whether you have a Coles Group & Myer Gift Card or an exclusive store Gift Card, check the back of your card or card carrier for the list of stores that accept your card.

Some conditions and exclusions apply. Please see our Gift Card Terms of Use.

Your Gift Card is just like cash and you are responsible for its safe keeping at all times. If your card is lost or stolen, unfortunately we are unable to replace or refund it.

If your card is damaged, please take it into a store and have it checked by one of our Customer Service Team Members.  It is important that you read and understand the Gift Card Terms of Use.

If you have any questions about purchasing or redeeming a Coles Group & Myer or store Gift Card, please contact the Gift Card Support Team on 1300 304 990.