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Frequently Asked Questions Frequently Asked Questions

Frequently Asked Questions

FAQs

Buying Gift Cards

If you wish to give a Gift Card which is valid for only one store, you can buy your card at each of the retailers listed below. Your card is then valid for this retailer, and this retailer only:

Coles

Coles Express

Kmart

Target

Liquorland

First Choice LiquorMarket

Vintage Cellars

Officeworks

Myer

Even easier, you can purchase a Coles Group & Myer Gift Card which can be redeemed in any of the above participating stores.

Coles Group & Myer and store Gift Cards may also be purchased online.
Some conditions and exclusions apply. Please see our Gift Card Terms of Use.

Yes. To purchase Gift Cards on behalf of a company visit our business website.

A Gift Card can be loaded with any value between $5 and $500.

Each Speciality Gift Card can be loaded with a different amount. View individual card to see how much can be loaded on a Gift Card

Redeeming Gift Cards

No. Unfortunately Coles Group & Myer Gift Cards can no longer be redeemed at Kmart Tyre and Auto stores

Each Gift Card expiry varies depending on where the Gift Card can be used. The following Gift Cards expire in 4 years from date of purchase. Coles, Coles Express, Coles Group, Coles Group & Myer, First Choice LiquorMarket, Kmart, Liquorland, Officeworks, Target and Vintage Cellars.

Speciality Gift Cards expiry dates vary. Please see the individual Retailers website for expiry date and terms and conditions.

No, once a Gift Card has been purchased the value on it cannot be increased.

Yes, some restrictions apply. You cannot use your Gift Card for:

  • Credit card or store card payments
  • Online purchases, except Target Online and Myer.com.au
  • Some products and services in stores.

Check the Gift Card Terms of Use for a complete list of product and service exclusions.

Gift Cards cannot be returned or refunded. Please read the Gift Card Terms of Use.

Our normal store return policies apply. Just present the item with your Gift Card and receipt at the store where the purchase was made.

Gift Card balance and transaction history

You can check your Gift Card balance for the following Gift Cards; Coles, Coles Express, Coles Group, Coles Group & Myer, First Choice LiquorMarket, Kmart, Liquorland, Officeworks, Target and Vintage Cellars at Gift Card balance online. You can also check your card balance at registers in stores or by calling our Gift Card Support Team on 1300 304 990.

For Speciality Gift Cards including Catch, TCN, iSubscribe, BBQ’s Galore and Flight Centre, please visit the individual store website to check your Gift Card balance.

You can get a list of your Gift Card transactions when you check your balance online or by calling our Gift Card Support Team on 1300 304 990.

If you have any questions about a transaction please contact our Gift Card Support Team on 1300 304 990.

General Questions

Coles, Coles Express, Target, Kmart, Liquorland, Vintage Cellars, First Choice LiquorMarket, Officeworks and Myer all sell their own store Gift Cards for exclusive use in their stores.

The Coles Group & Myer Gift Card can be used in these participating stores plus Myer and Myer.com.au. This gives you a lot more choice and shopping flexibility. For example, you can use the Coles Group & Myer Gift Card to buy clothes at Myer, then groceries at Coles and toys from Target.

To find out whether you have a Coles Group & Myer Gift Card or an exclusive store Gift Card, check the back of your card or card carrier for the list of stores that accept your card.

Some conditions and exclusions apply. Please see our Gift Card Terms of Use.

Your Gift Card is just like cash and you are responsible for its safe keeping at all times. If your card is lost or stolen, unfortunately we are unable to replace or refund it.

If your card is damaged, please take it into a store and have it checked by one of our Customer Service Team Members. It is important that you read and understand the Gift Card Terms of Use.

If you have any questions about purchasing or redeeming a Coles Group & Myer or store Gift Card, please contact the
Gift Card Support Team on 1300 304 990.

Speciality Cards

Definitions

For these FAQs:

Coles means Coles Supermarkets Australia Pty Ltd.

Gift Cards means gift cards for retailers sold by Coles but excluding Coles gift cards and the Coles Group & Myer gift cards.

Coles is the seller, not the issuer, of Gift Cards.

Each Gift Card’s issuer is responsible for the Gift Card’s terms and conditions.

Each Gift Card’s terms will vary according to the relevant issuer. By purchasing or using a Gift Card, you agree to the terms and conditions that apply to that Gift Card.

If you are purchasing the Gift Card for another user, you should inform the user that they will be bound by the Gift Card’s terms and conditions.

Please refer to the back of the Gift Card or the issuer’s website for full terms and conditions and expiry details.

  1. Barbeques Galore - https://www.barbequesgalore.com.au/
  2. Catch - https://www.catch.com.au/
  3. Ebay - https://www.ebay.com.au/
  4. Flight Centre - https://www.flightcentre.com.au/
  5. iSubscribe - https://www.isubscribe.com.au/
  6. JB HI-FI - https://www.jbhifi.com.au/
  7. Sony Playstation - https://www.sony.com.au/
  8. TCN - https://thecardnetwork.com.au
  9. The Good Guys - https://www.thegoodguys.com.au/
  10. The Hotel Card - https://www.thehotelcard.com.au/
  11. Uber - https://www.uber.com/au/en/
  12. Xbox - https://www.xbox.com/

Please take notice of any expiry date applicable to the Gift Card. The Gift Card user should use the full value of the Gift Card before the card’s expiry date. After the expiry date, the Gift Card will be invalid, and the issuer may retain any unused value.

Pending activation, Gift Cards may not be redeemable for up to 24 hours after purchase.

Some Gift Cards may have an activation fee attached to them.

Coles is not responsible for any activation fee associated with a Gift Card. The Gift Card’s issuer sets the activation fee.

Activation fees are common practice across prepaid credit and debit products, as well as amongst some Gift Card retailers such as Flight Centre and Westfield. Please read the relevant Gift Card description to check if there is an activation fee associated with the card.

Unless a Gift Card is faulty, Gift Cards and eGift Cards are non-refundable following the loading of funds onto the card. Gift Cards and eGift Cards cannot be exchanged for cash.

Coles will only offer a refund on a Gift Card when a Gift Card is not fit for purpose due to a technical fault such as the Gift Card not scanning correctly, or the Gift Card’s PIN being illegible. You must provide proof of purchase to obtain a refund in these circumstances. Refunds cannot be given for change of mind purchases.

As stated in the Coles Group & Myer terms of use, gift cards cannot be used to purchase other Gift Cards. A Coles or Coles Group & Myer gift card cannot be used to purchase other Gift Cards.

Coles and the Government would like to remind customers to be alert to phone scammers impersonating agencies or businesses. Please be aware that Government departments and/or legitimate businesses will never demand payment with iTunes or other gift cards.

If you think you’ve been scammed, please phone the ATO on 1800 008 540 or visit www.scamwatch.gov.au.