The following apply to these Terms and Conditions
Access PIN means the 4-digit Access PIN printed on the back of the Gift Card.
Card Number means the identification number that appears on the Gift Card.
Coles Group means Coles Group Limited ABN 11 004 089 936 of 800 Toorak Road, Hawthorn East, Victoria 3123.
eGift Cards means any electronic gift card issued by Coles Group that you have purchased or received through the Website for one or more of the Participating Retailers.
Expiry Date means the date specified on the Website for each Gift Card expiry which may vary for each Participating Retailer and each type of Gift Card after which the Remaining Card Value on any eGift Card will not be available for redemption.
Gift Card means any plastic gift card or eGift Card issued by Coles Group that you have purchased or received for one or more of the Participating Retailers.
Participating Retailers means the retailers specified on the Website at which each of the Gift Cards can be used to purchase goods or services.
Personal Information includes, but is not limited to, your name, your email address and payment details.
Website means www.giftcards.com.au or at such other address should the URL change.
A reference to we, us or our is a reference to Coles Group Limited.
By using or attempting to use a Gift Card, or by making a transaction enquiry or exercising any right to redeem value loaded on a Gift Card, you:
The Website sets out the up to date information for each Participating Retailer as to where each Gift Card can be used.
No Gift Card can be used for:
There may be a delay with the Gift Card activating in the system once loaded. During this delay, the Gift Card cannot be used for purchases or transaction enquiries.
You acknowledge that we may allow access to the services offered on the Website to anyone who enters a valid Card Number and Access PIN. Your Access PIN is simply our way of identifying you. It does not offer you any protection or security if your Gift Card is lost or stolen. Remember to treat your Gift Card like cash.
You are solely responsible for any loss caused by use of your Gift Card and Access PIN by you or any other person, including any use not approved or contemplated by you.
You must notify us immediately by calling our Customer Response Team on 1300 304 990 if you know or suspect any unauthorised use of your Gift Card.
Select goods or services in your Participating Retailer store or online site (where applicable) with a Gift Card and take them to the point of sale. The point of sale will instruct you to present your Gift Card, and then enter the Access PIN. The transaction will be completed when the balance has reduced on your Gift Card. No change will be given. Any Remaining Card Value can only be used in whole or part against future purchases.
You agree that we can reduce the Remaining Card Value by the value of all purchases of goods and services that are authorised by you.
Transactions are authorised by you by:
Your Gift Card may only be used to make purchases up to the Remaining Card Value. If you wish to make a purchase for an amount that exceeds the Remaining Card Value, you must pay the excess using another payment method.
You cannot obtain any cash advance with your Gift Card or redeem your Gift Card for cash.
Your Gift Card will be valid for use until the Expiry Date. Any Remaining Card Value that remains on a Gift Card after the Expiry Date will not be available for use. To check the Expiry Date of your Gift Card, visit Check Your Expiry Date, or call 1300 304 990 or visit in-store at the service desk.
Treat your Gift Card like cash, lost or stolen Gift Cards will not be replaced or refunded.
A Gift Card will only be reissued if it is proven to be faulty or damaged as a result of the production process or otherwise due to the fault of Coles Group, its agents or contractors or a Participating Retailer.
Once the Remaining Card Value is completely used, destroy the Gift Card by cutting it in half diagonally. Your Gift Card cannot be reloaded.
You cannot exchange your Gift Card for a different brand, denomination or type of Gift Card or for another tender, cash or discount.
No, you cannot cancel your Gift Card.
You can check the Remaining Card Value, Expiry Date and transaction history at any time by visiting Check Your Balance, or by calling 1300 304 990 or visiting in-store at the service desk. For balance enquiries by phone or online, you will be required to enter both the Card Number and Access PIN prior to getting access to the card information.
When you purchase a Gift Card, you will not collect flybuys points. However, flybuys points (and any applicable bonus points) can be collected on redemption of your Gift Card at applicable Participating Retailers.
Goods that are purchased solely, or in part with a Gift Card may be exchanged or returned subject to the exchange and returns policy of each Participating Retailer.
Some Participating Retailers' exchange and returns policy may include the right to issue a returns card such as the Coles Returns Gift Card instead of other tender, cash, Gift Cards or discount.
You are responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by us or by any of our employees.
If you have reason to believe that an error has occurred in relation to your Gift Card, you should call 1300 304 990. Any complaints about goods or services purchased with a Gift Card must be resolved directly with the relevant Participating Retailer.
For all your Gift Card enquiries, contact -Telephone:
For your security, please do not include on any email personal details about your Gift Card, including your Card Number or Access PIN.